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Call Center Representative

Call Center Representative


Call Center Representatives are customer service professionals who answer customer inquiries by phone or email. They use customer service software to track customer issues, provide solutions and follow up on customer requests. They must have strong communication and problem-solving skills, as well as knowledge of the products and services. Their responsibilities include resolving customer issues, providing product and service information, and promoting additional products and services. Call Center Representatives can make money by providing excellent customer service and resolving customer issues quickly.



$14 - $15 per hour* (Glassdoor)


Excellent communication and interpersonal skills

Proven track record of customer service excellence

Ability to multi-task and work in a fast-paced environment

Flexible availability to work evenings and weekends

Computer literate and adept at using customer service software

⚠️Potential Risk

1. Stress: Call center representatives must handle customer complaints and issues quickly and efficiently, which can lead to high levels of stress.

2. Interruptions: Representatives may be interrupted by customers who need help or by co-workers who need assistance.

3. Hours: Long hours and shift work may be required in order to meet customer demands.

4. Health: Sitting for long periods of time and speaking on the phone for hours can cause physical and mental health issues.

5. Burnout: Excessive stress and long working hours can lead to burnout, impacting a representative’s ability to do their job.

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